Politics
Outsourcing revisited
Yesterday, I watched, for the second time, a Discovery Feature by Thomas L Friedman that deals with the phenomenon of outsourcing in India. When I first watched it a year ago, I was impressed by the depth and range behind the feature. I stopped there. I did not bother to go through the comments to the video on YouTube. But yesterday, I found the comments more interesting. The video explores the changing relationship between the service provider and the customer. Call any service centre in the US and chances are, you will hear an Indian voice on the other end. You could have problems with your computer, your bank account, your investments, your food processor or your hair dryer and more often than not, it will be an Indian fixing it for you. This state of affairs would have been unimaginable twenty years ago. The internet, falling cost of communication and technological development have made this kind of outsourcing, not just possible, but very common. Think about it, you have decided to mortgage your house. The bank approves the mortgage. The next day, the formalities are complete and you have your money. Would this be possible in the pre-BPO world? I doubt it. For, when you are enjoying a good night’s sleep in the US, India is awake and working to complete the paperwork you will need in 12 hours.
All this sounds fantastic, but some of the comments to the said video on YouTube are shocking. One person says,
“i can hardly begin to tell you how disgusting this phenomenon is. You people that are so impressed by this “great” video do NOT seem to understand that 99.9999999% of Americans HATE getting an Indian voice when they call and need something. Please take a moment and let? it sink in. AMERICANS CAN’T STAND INDIA CALL CENTERS!!!”
Need I even comment? This person, who so hates getting an Indian voice on a call can’t spell the word Indian properly. And yes, he seems to think that people are objects. No wonder people that are impressed don’t understand something. I mean, what the &^@!?? Being American does not give someone the right to be derisive of those who are not. The last time I checked, Indians spoke English as well as anyone else. In fact, we stick to conventional English grammar more closely that the Americans. And, I thought English was English and not American. Honestly, I don’t care what the Americans like and what they hate. If I were a call centre employee in India, I would do my job because I am paid for it. Whoever said I needed to speak with an American twang to be considered competent? Try telling the Quebecois that their French is not French. Or the Australians that their English is not English. You wouldn’t dare, would you? So why do people assume they can say what they want about Indian English just because we have other, well-developed languages? (Or is this guy/girl simply racist?) Are we any less fluent than the Americans because we don’t have an American accent?
I have nothing against Americans in general. But, this comment by one American effectively ensures that other, moderate voices are never heard. This guy (or girl) goes on to claim that the American Customer Service people clean up the mess Indians create. Nothing could be farther from the truth. Don’t believe me? Visit a call centre and find out for yourself. Or, believe people like Friedman who are, at least, objective in their evaluation of outsourcing.
No matter what the Americans, or anyone else for that matter, think, the fact remains that outsourcing is here to stay. Live with it! If people don’t like hearing Indian voices when they call, they should learn to live with their million gadgets that don’t work. I have lived in France for two years. It is a fact that people cannot survive in the west if their gadgets were to stop working. Try living with broken computers, banks that take 8 days to clear your cheque and investments that go haywire because the financial consultant is on vacation. Then, you will understand how much easier your life has become thanks to outsourcing. The reason is simple. Indians do the same job, as well as any American (or Brit/Frenchman/Australian) for half the cost. And companies exist to make money. Indian call centres are not disappearing any time soon. The sooner the world learns to cope, the better.
The Karnataka quagmire
The drama surrounding the refusal of Karnataka Chief Minister H D Kumaraswamy to hand over power to the BJP is old news. That, in itself , was betrayal of an agreement in my opinion. But what has happened since the state came under President’s Rule on October 9, goes beyond all expectations. Not that I believed that our politicians had any morals in the first place, but the actions of the Janata Dal (S) and the BJP in the state really take the cake. First, a state Chief Minister back down from a very public agreement to transfer power to his coalition partners. Then, the father of the said CM, who also happens to be the chief of the Party and a former Prime Minister of the country says it was a sin to have ever entered into a power-sharing agreement with a “communal” party. You see, he did not know, at that time, that the BJP was communal. He vows his support to the minority communities and promises not to let a power-hungry “fascist” party take power in the state. In the meantime, he tries to broker a deal with other parties to try and get his son back on the Chief Minister’s chair. All attempts fail and the state comes under Central rule.
Barely two weeks later, we learn that the said “communal” and “fascist” party and the “secular” one are bedfellows again. The leaders are seen shaking hands and hugging one another in public. They all troop to the Governor of the state to try and convince him to invite them to form a government. The Governor, being answerable to the Central Government, asks for a couple of days to decide. Impatient with the delay, the “fascists” threaten to take to the streets, in an attempt to force the Governor’s hand. As if this is not enough, the president of the “secular” party’s state unit calls it “a murder of democracy.”
Of course, it’s a murder of democracy. It is not murder when two parties that contested one another in the election join hands in an unholy alliance, simply because they want power. And, it is not murder when one of the two parties backtracks on a public commitment and calls it’s ally a fascist. It is definitely not murder when suddenly, driven by a desire to seize power, the two adversaries reach a compromise and go back to the Governor to get their power back. Neither is it murder when the two parties, terrified of facing a mid-term election shower praises on the ally they slandered barely 2 weeks ago. But, of course, the refusal of a state Governor to take a decision without first consulting the Centre on it is a murder of democracy. But of course!
Is this what we wanted when we elected our government? What does the average Indian voter do when he/she votes to throw a government out simply to realise that the government will be back in power anyway with the help of the same people they slandered not 2 weeks ago? Are we really living in a democracy? Do we, as voters, actually have a choice? Or are we being asked to choose between the Devil and the deep blue sea? I only have questions. And no answers.
Education, reservations and reform
A few days ago, The Hindu reported that the TN Assembly had passed a bill approving 3.5% reservations for minorities (Christians and Muslims) within the 30% quota already existing for backward classes. This 3.5% for minorities is yet another attempt at affirmative action, although whether it really serves to uplift the downtrodden is questionable. The trend towards affirmative action through special quotas seems to be never-ending. Think about it; Tamil Nadu has the highest percentage of reserved seats totalling to a massive 69%, leading even the Apex Court to say that reservations must not exceed 50% if they are to retain their relevance. But no, our politicians have found a way out of the quagmire. They simply create extra seats in engineering and medical colleges to accommodate the reservations-less students and circumvent the Supreme Court ruling. Anyway, the point here is this: what does the rest of the world do if this reservation trend continues? How do good students belonging to unreserved categories get admission into good colleges or get government jobs if this quota goes on increasing?
More importantly, does this quota system really help those who need the help? I think the Times of India got it right this time. We need to start thinking beyond quotas. Far from working towards the abolition of the caste system, the quota system actually reinforces caste identities and helps in entrenching the caste system more firmly in Indian society. The creation of several caste-based political parties is clearly a pointer to this trend. Why can’t we rise above petty considerations of caste, religion and community and look at the capacity of the person in question. How does the caste of the applicant to a college or a job matter if the person concerned is capable of carrying on his duties to perfection? Perhaps it is time to look at another way of providing affirmative action. Or perhaps we must now move on from our caste-conscious behaviour and learn to think beyond it.
PS: On an unrelated note, anyone noticed that all those people who left comments on my previous post (saying I was the one who was bullshitting) are men?
Some responses…
To begin, let me refer my readers to a comment made to my previous post on the nuclear deal. This post is intended mainly as a riposte to the said comment. Arun, while it is true that American ambitions in the rest of the world are far from innocent, I think it is naive to think that India will have to support the US’ “atrocities” in the rest of the world if it signs the nuclear deal. The nuclear deal with the US is precisely that: a deal detailing the intricacies of civil nuclear cooperation with the United States. It does not mean that India relinquishes control over its foreign policy. It does not mean that we become the United States’ unquestioning ally on the lines of the UK either. It does not even mean that we are totally dependent on the United States for energy, technology, fuel or anything else. After having signed the deal with the US, India is free to sign similar deals with other countries of the P-5. There is nothing in the 123 Agreement that bars India from doing so.
Secondly, I had said in my post that the withdrawal of the deal symbolises a surrender to the Left. The issue here is not of how beneficial the deal is to India. The issue is loss of credibility. The issue could have debated, argued upon, fought for or even rejected before the signing of the 123 Agreement. That is perfectly democratic. But, the fact that a democratically elected government backtracks on a commitment made after the signing of the agreement by no less that the head of government is condemnable. I would not have complained if the withdrawal had resulted from a change of government following a national election. Governments are perfectly free to withdraw from a commitment made by a previous government. That is national politics. But the withdrawal of the commitment by the very same person who signed it in the first place is unacceptable. What makes matters worse is that he takes the decision, not after a vote in Parliament, as is expected in a democracy, but after talks with some selected leaders of the Left, which extends “outside support” but refuses to be part of the government. Not to mention that the meeting is chaired by a woman who is, in no way, accountable to the people who elected her, because she holds no position of responsibility in the government. She is a Member of Parliament like any other. But, her status as daughter-in-law of the Dynasty gives her the power to decide the fate of an issue as important as a bilateral agreement that could have a tremendous impact on India’s future. With that, I rest my case.
The deal is dead…or so he said…
As the Times of India puts in its article of about 12 hours ago, “The Nuclear deal is dead. Long live the nuclear deal.” The cat is finally out of the bag. The Government of India has surrendered to the blackmail of the Left. A Left, that supports the government “from outside.” What does that mean? you may wonder. It means that the Left parties in India hold a lot of power without any responsibility whatsoever. It means they can blackmail the government into accepting their stance without being answerable to anyone, not the Parliament, not the Press, and certainly not the voters. It may not be politically correct to say this, but the Government of India has been brought to its knees by a combination of blackmail, power politics and populism. And, as always, the Congress government has buckled, driven almost exclusively by the desire to stay in power as long as possible.
I am not exactly the greatest fan of the Congress, nor of its dynastic and sycophantic nature. To me, the withdrawal of deal is tantamount to betrayal. As an Indian, I think it is a serious loss of credibility. And if I were the President of any country in the world, I would ask myself just what guarantee I had that the Indian government would not backtrack on a commitment a few months later. An article on Reuters says that rather plainly. The government of India loses both the deal and its credibility by giving in to a Left that refuses to step out of the Cold War-era and into the 21st Century. A Left, that does nothing to contribute to the phenomenal economic growth that India has been witnessing for the last decade. In fact, the Left in India actively campaigns against liberalisation and loosening of governmental control on industry in the name of social justice.
And, while we are on the subject of the nuclear deal, this article in The Hindu caught my attention. It is established fact that a country whose military stays away from politics is freer than one ruled by a military junta. But, what about our esteemed scientists? With all due respect for the ex-chairpersons and ex-directors of the various scientific research institutions of this country, I think they would do well to shut up. Their job is to carry out scientific research and development. And they should stop with doing that. They do not understand either the politics or the economics of the proposed deal, and must thus keep their noses out of the affair. I may not be an authority in nuclear technology, but I certainly think I am qualified enough to discuss the politics of the deal. Just as I think our scientists are not qualified to do the same. All I say to them is this: advise the government by all means, but leave the final decision to the political decision-makers at the top. And stop pretending you know everything about everything simply because the issue is vaguely scientific.